I have no connection other than being a customer with either company.
I bought a reconditioned Grundig Field Radio S450DLX from the source
for much less than list - it worked OK, except it wouldn't get the
upper part of the FM band - the source gave me the option of getting a
refund, since they didn't have any more at that price, but it was sold
with Grundig's warranty, so I emailed them, and sent them proof of
purchase. Grundig sent me labels to courier it back for repairs - I got
it back in about two weeks - either it was a new one or the old one
fixed, can't tell, but I got a very nice radio for very little.
I got a P-Tec Impulse LED Light from mec.ca that arrived with flat batteries - I asked for a dollar refund since that's all it would cost to buy new batteries - they gave me a 5 dollar gift card and a nice personal message from Mountain Equipment Co-op!